Working with Manufacturers
Build a great working relationship with your chosen manufacturer for the best results.
Communication
Use the built-in messaging system to:
- Discuss design details
- Request and review progress photos
- Ask for modifications
- Track production updates
Messages are saved and can be referenced throughout the process.
Design Approval Process
- Initial Sketch - Manufacturer shares concept drawing
- Your Feedback - Request any changes
- Revised Design - Updated based on feedback
- Final Approval - Confirm to proceed to production
During Production
You'll receive updates at key stages:
- Wax model created
- Casting completed
- Stone setting in progress
- Finishing and polishing
- Quality check passed
Requesting Changes
Before production: Changes are usually free
During production: May incur additional charges depending on complexity
After completion: Major changes require new order
Quality Assurance
Before shipping, you'll receive:
- Final photos from multiple angles
- Weight confirmation
- Certificate details
Approve final piece before it ships.