Contacting Support
We're here to help. Choose the contact method that works best for you.
Live Chat
Best for: Quick questions, order status, general inquiries
- Available: Monday-Saturday, 9 AM - 6 PM IST
- Click the chat icon in the bottom right corner
- Average response time: 2 minutes
Support Tickets
Best for: Complex issues, documentation needed, formal requests
- Go to Help > Submit a Ticket
- Describe your issue in detail
- Attach relevant screenshots/documents
- Response within 24 hours
Phone Support
Best for: Urgent issues, prefer speaking to someone
- Call: 1800-XXX-XXXX (Toll-free)
- Available: Monday-Saturday, 9 AM - 6 PM IST
- Keep order number ready
Best for: Non-urgent queries, sending documents
- Email: support@ornakala.com
- Include order number in subject
- Response within 24-48 hours
Before Contacting
Have this information ready:
- Order number (if applicable)
- Account email
- Screenshots of any issues
- Clear description of the problem