Common Issues & Solutions
Try these solutions before contacting support.
Login Problems
Forgot password?
- Click "Forgot Password" on login page
- Enter your email
- Check inbox for reset link
- Create new password
Not receiving emails?
- Check spam/junk folder
- Add support@ornakala.com to contacts
- Try different email
Order Issues
Order not showing in account?
- Check email for confirmation
- Ensure you're logged into correct account
- Wait 15 minutes for processing
Payment failed?
- Check if amount was deducted
- Try different payment method
- Clear browser cache and retry
Website Issues
Page not loading?
- Refresh the page
- Clear browser cache
- Try different browser
- Check internet connection
Images not showing?
- Disable ad blocker temporarily
- Enable JavaScript
- Try incognito mode
Still Need Help?
If these solutions don't work, please contact support with:
- Description of issue
- Steps you've already tried
- Screenshots if applicable