Managing Orders
Efficient order management leads to happy customers and repeat business.
Order Dashboard
Your dashboard shows:
- New Orders - Require confirmation
- In Progress - Being prepared/made
- Ready to Ship - Awaiting pickup
- Shipped - In transit
- Delivered - Completed orders
Processing Orders
- Review - Check order details and inventory
- Confirm - Accept the order
- Prepare - Quality check and package
- Ship - Hand over to courier
- Update - Enter tracking information
Shipping
Options for shipping:
- OJEMS Shipping - We handle pickup and delivery
- Self-Ship - Use your own courier (with insurance)
All valuable shipments must be insured.
Handling Issues
If problems occur:
- Out of Stock - Contact customer ASAP with options
- Delay - Proactively communicate new timeline
- Damage - Document with photos, initiate claim
Customer Communication
Keep customers informed:
- Send updates at each stage
- Respond to queries within 24 hours
- Be proactive about delays